ViperBroadband

Privacy Policy

Last updated: June 25, 2026

This Privacy Policy explains how Viper Broadband (“Viper Broadband,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit https://viperbroadband.com, order service or equipment, or otherwise communicate with us. By using our website and services, you agree to the practices described here.

Viper Broadband does not share or sell consumer personal information (including phone numbers) to third parties or affiliates for marketing or lead generation purposes. We do not share or sell mobile information, text-messaging opt-in, or consent with any third parties or affiliates.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information We Collect

We collect only the information we need to provide and support your internet service:

  • Contact & account information — your name, email address, phone number, and service/shipping address, which you provide when you check coverage, contact us, or place an order.
  • Order & billing information — the plan and equipment you purchase. Payments are processed by our payment provider (Stripe); we do not store your full card number on our own systems.
  • Optional information — details you choose to share, such as a referral source or a preferred Wi-Fi network name, to help us set up your service.
  • Technical information — basic, standard web data (such as IP address and device/browser type) used to operate the site securely and prevent abuse.

How We Use Your Information

  • To determine coverage and set up, activate, and support your internet service.
  • To process orders and payments and to send billing notices, receipts, and account updates.
  • To respond to your questions and provide customer and technical support.
  • To send service-related notifications (for example, shipping, setup, payment, and account messages).
  • To operate, secure, and improve our website and to comply with legal obligations.

SMS / Text Messaging Terms

When you provide your mobile number and opt in — for example, by agreeing to receive texts during checkout or by texting us — you consent to receive SMS text messages from Viper Broadband at that number.

  • Types of messages: account and billing notifications, order/shipping and setup updates, customer-support replies, and (only if you have opted in) occasional service-related offers.
  • Message frequency varies based on your account activity and your interactions with us.
  • Message and data rates may apply, depending on your mobile carrier and plan.
  • Opt out at any time by replying STOP to any message. You will receive a one-time confirmation and we will stop sending you texts. Reply HELP for help, or contact us at (931) 488-4123 or info@viperbroadband.com.
  • Carriers are not liable for delayed or undelivered messages.

We do not share or sell consumer personal information (including phone numbers), mobile information, text-messaging opt-in, or consent to third parties or affiliates for marketing or lead generation purposes. Mobile opt-in and consent are used solely to deliver the messages described above. No mobile information collected for SMS will be shared with any third parties for marketing or lead generation.

How We Share Information

We do not share or sell consumer personal information (including phone numbers) to third parties or affiliates for marketing or lead generation purposes. We share information only as needed to run our business, with service providers who process it on our behalf under confidentiality obligations:

  • Stripe — secure payment processing and billing.
  • Resend — sending transactional email (receipts, account and support messages).
  • Hosting & infrastructure providers — to host and operate the website securely.
  • Mobile/cellular network carriers — to deliver your internet service and text messages.

We may also disclose information if required by law, to enforce our agreements, or to protect the rights, safety, and property of Viper Broadband, our customers, or others. As noted above, text-messaging originator opt-in data and consent are excluded from all sharing and are never provided to third parties.

Cookies

We use only essential cookies needed to operate the site — for example, to maintain your shopping cart and secure checkout, and to keep authorized staff signed in. We do not use cookies to sell your data.

Data Security

We use industry-standard safeguards — including encryption in transit (HTTPS) and reputable payment and infrastructure providers — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to it.

Data Retention

We keep your information for as long as needed to provide your service, meet legal, tax, and accounting requirements, and resolve disputes. When it is no longer needed, we delete or de-identify it.

Your Choices & Rights

  • You can opt out of text messages anytime by replying STOP, and unsubscribe from marketing email using the link in those messages.
  • You may request to access, correct, or delete the personal information we hold about you by contacting us at info@viperbroadband.com or (931) 488-4123.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be reflected on this page.

Contact Us

Questions about this Privacy Policy or your information? Contact Viper Broadband: