Frequently asked questions

We use 4G LTE / 5G data from local cellular towers to bring internet to your home — similar to how a smartphone gets data. One router supports up to 32 devices wirelessly, and an optional external antenna can extend and stabilize your signal. No phone lines required.

Often, yes — Viper Broadband is built specifically for the rural addresses that cable and fiber skip. Because we run on 4G LTE / 5G cellular networks, what matters is whether there's a usable cell signal at your location rather than whether wired lines reach you. The honest way to know is to check your coverage or call us, and we'll tell you whether we can serve your address and which network (Blue or Pink) is likely to perform best.

Speeds vary by location — they depend on your distance from the nearest tower, line of sight, foliage and network congestion. On 4G LTE most customers see about 20–100 Mbps download, and on 5G speeds can reach 200+ Mbps where it's available — both faster and lower-latency than satellite. Not sure what you'll get at your address? Contact us and we'll give you an honest answer.

Yes — all plans are unlimited, with no throttling and no overage fees, built to replace your home internet. As with any carrier, service is covered by a standard fair-use policy to keep the network healthy for everyone and prevent abuse (like reselling service or commercial-scale use). For normal home use — streaming, gaming, video calls, working from home — there's nothing to worry about.

No contracts and no credit checks. Plans are month to month and renew automatically on your card. Cancel anytime.

Absolutely — it's exactly what Viper Broadband is built for. Stream your shows in HD, hop on video calls, and game online without ever watching a data meter. No caps, no throttling — the whole house can be online at once.

Very easy. Your router ships pre-configured. Plug it into power, turn it on, connect your devices — no technician visit. You'll want a usable cell signal at your location.

They run on two different coverage networks. One may perform better than the other at your specific address — call or text us and we'll help you choose the right one.

Our routers are portable and plug-and-play, so they work wherever there's a compatible cell signal and power — including RVs, travel, and remote properties. Keep in mind that cellular internet only works where there's usable signal, so coverage varies by location. If you'll be on the move, it's worth checking coverage for the areas where you spend the most time, and an external antenna can help in weaker-signal spots.

Bring-Your-Own-Device isn't available. If you already have equipment, contact us before purchasing — and ask about our device trade-ins and swaps.

No problem — you can return your router within 30 days using the prepaid label included with your order (it just needs to reach us by day 30). There's also a 5-day trial on your service plan, and shipping fees are deducted from the refund. Test it at your address with total peace of mind.

Yes — your monthly service plan comes with a 5-day trial. If it's not the right fit, just let us know within 5 days of activation and we'll cancel it and refund your first month ($129.99). Your equipment is covered separately by our 30-day return window.

Phone 'unlimited' plans usually cap hotspot/tethering to a small amount. Our routers and plans are built to replace your home internet with truly unlimited, high-speed data for all your devices.

One router supports up to 32 devices wirelessly at once — phones, laptops, TVs, smart-home gear and more. Since every plan is unlimited with no throttling, the whole household can stream, work and game at the same time. An optional external antenna can help keep the signal strong when a lot of devices are connected in a weaker-signal area.

Because we run on 4G LTE / 5G cellular signal, things between you and the nearest tower — heavy foliage, hills, or distance — can affect performance, and an external antenna often helps in those spots. The good news: unlike satellite, cellular doesn't drop out in rain or snow, so you won't get the 'rain fade' outages dishes are known for. If you're not sure how it'll perform at your address, check your coverage or call us for an honest answer.

Just take it with you. Because plans are month to month and the router is portable and plug-and-play, you can set it up at your new address yourself — there's no technician and no reinstall fee. All that matters is a usable cell signal at the new location, so it's worth checking coverage there first, and an external antenna can help in weaker-signal areas.

Plans are simple and month to month — no contracts and no credit checks. Your card on file is charged automatically each month and the plan renews until you cancel. There are no overage fees or surprise charges, since service is unlimited. Need a receipt or have a billing question? Just call or text us and we'll sort it out.

Yes. Click "My Account" at the top of any page (or in the footer) and enter your email — we'll send you a secure sign-in link, no password needed. From there you can view and download past invoices, see your current plan, and update the card on file. You can also go straight to viperbroadband.com/customerportal. Prefer not to do it yourself? Call or text us and we'll help.

Cancel anytime — there's no contract and no cancellation fee. To cancel, contact us by phone, text, or email — call or text (931) 488-4123, or email info@viperbroadband.com — before your next renewal date, and we'll stop your renewals. Plans are month to month and auto-renew, so cancellation stops future charges only: we don't prorate or refund partial months, and once a renewal has already been charged it can't be refunded — so please reach out before your renewal processes. The one exception is your 5-day activation trial: tell us within 5 days of activation and we'll cancel and refund your first month ($129.99). Equipment is separate — return your router within 30 days using the prepaid label included with your order (shipping fees are deducted from the refund).

Yes — you'll get real US-based support, not an overseas call center. Call or text us at (931) 488-4123, or reach out from our contact page, and we'll help you pick the right network, get set up, or troubleshoot your signal.